855-655-8979 (Monday-Friday 8am-5pm PST)
If you wish to return or exchange your order for a different size, color or style, please reference the following processes and steps:
1. Every order shipped from our warehouse should come with a prepaid shipping label included on the inside of the box, mailer or envelope.
2. Please place your item either in the original packaging or in a similar dimension container and apply the shipping label to the outside of the box, mailer or envelope.
3. The box may be taken to anywhere they will perform a UPS pickup or any UPS location.
4. All shipments being returned will come back to us via standard ground shipping (1-5 business days dependent on location according to the UPS website)
5. Once received your order is guaranteed to be processed/refunded on our end within 7-10 business days (your financial institution may have their own processing time as well). If you are curious to know the status of your return please contact our customer service department via email -email@example.com call800-233-6956and we'll gladly assist you!
*Please Note That the Initial Shipping Cost Will NOT be Refunded*
NOTE: We will only accept shipments to a valid street address.We do not deliver to P.O. Boxes.
|Shipping Method||Shipping Processing Time||Rate|
|Standard Shipping (UPS/USPS Mail Innovations)||7-14 Business Days||$5.00|
|Expedited Shipping (UPS GROUND)||3-5 Business Days||$7.50|
|Two-Day Shipping||2-3 Business Days||$15.00|
|One-Day Shipping||1-2 Business Days||$25.00|
All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 2 business days, Expedited orders (UPS Ground) can still take 3-5 business days, and Rush orders can still take up to 2 business day to process. This is just an estimate and doesn't include weekends or holidays.
We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we have limited ability to cancel or make any changes to your order if it has been more than 2 hours since it was placed (or over the weekend). This can include but is not limited to:
• Billing or shipping address update
• Addition or removal of items
• Change in color/size of items
• Addition or removal of a discount code
• Order cancellation request
• Shipping method change
Currently we accept the following forms of payment:
• American Express
• Apple Pay (iOS only)
• Google Pay (Android OS only)