If you wish to return or exchange your order for a different size, color or style, please reference the following processes and steps:

1. Visit our Return Portal to process your return
2. Regular priced items can be returned or exchanged within 60 days from the date of shipment, provided the item is unworn with tags attached and accompanied by an invoice.
3. Refunds may only be issued to the credit card or PayPal account used to make the original purchase.
4. All returns and exchanges are assessed on a case-by-case basis. Only items that have been purchased directly from ShockDoctor.com can be returned to us. (no third party retailer returns).
5. Certain products that are marked "Final Sale" are not eligible for return, refund or exchange.

*Please Note That the Initial Shipping Cost Will NOT be Refunded*

If you have any questions, please contact us at 800-233-6956 (Monday-Friday 8am-5pm PST) or with cs@shockdoctor.com for assistance.

Please note the following:

1. We will only accept shipments to a valid street address.
2. Orders shipping to P.O. Box addresses will be shipped via USPS Priority standard shipping. We are unable to offer expedited shipping options for P.O. Box addresses.
3. Orders shipping to Hawaii & Alaska via Two-Day or One-Day Shipping may need one additional day for delivery.
4. Orders shipping to APO/FPO addresses will be shipped via USPS. Please note that transit times may take up to 45 days.

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, Standard orders can still take up to 2 business days, Expedited orders (UPS Ground) can still take 3-5 business days, and Rush orders can still take up to 2 business day to process. This is just an estimate and doesn't include weekends or holidays.

We know you want your order fast so as soon as it is placed, we are on it! Regrettably, this means that we have limited ability to cancel or make any changes to your order if it has been more than 2 hours since it was placed (or over the weekend). This can include but is not limited to:

• Billing or shipping address update
• Addition or removal of items
• Change in color/size of items
• Addition or removal of a discount code
• Order cancellation request
• Shipping method change

Currently we accept the following forms of payment:

• Visa
• Mastercard
• Discover
• American Express
• PayPal
• Apple Pay (iOS only)
• Google Pay (Android OS only)