At Shock Doctor, our return policy is liberal, generous and tolerant, but it does have its limits! We understand that putting a specific time limit on all returns is not reasonable, as usage and seasons vary greatly. Plus, we realize that everyone's idea of "reasonable wear and tear" also varies.
If our gear fails to deliver, we will fully stand behind that product. If it fails to deliver on its one thousand and first wearing, we would consider that "reasonable wear and tear." Rather than shutting the door on returns after 30 days, we prefer to be flexible and judge each situation individually.
If you wish to return or exchange your order for a different size, color or style, please reference the following processes and steps:
RETURNS PROCESS
- Every order shipped from our warehouse should come with a prepaid shipping label included on the inside of the box, mailer or envelope.
- Please place your item either in the original packaging or in a similar dimension container and apply the shipping label to the outside of the box, mailer or envelope.
- The box may be taken to anywhere they will perform a UPS pickup or any UPS location.
- All shipments being returned will come back to us via standard ground shipping (1-5 business days dependent on location according to the UPS website)
- Once received your order is guaranteed to be processed/refunded on our end within 7-10 business days (your financial institution may have their own processing time as well). If you are curious to know the status of your return please contact our customer service department via email - cs@unitedspb.com or call 800-233-6956 and we'll gladly assist you!
*Please Note That the Initial Shipping Cost Will NOT be Refunded*
EXCHANGE PROCESS
- Every order that is shipped from our warehouse should come with a prepaid shipping label and a packing slip included on the inside of the box, mailer or envelope.
- Please place your item either in the original packaging or in a similar dimension container and apply the shipping label to the outside of the container. On the packing slip (or a piece of paper, if packing slip is unavailable) please write out the exchange you are requesting and place it inside the package.
- The box is able be taken to anywhere they will perform a UPS pickup or any standard UPS store.
- All shipments being returned will come back to us via standard ground shipping (1-5 business days dependent on location according to the UPS website)
- Once received your order is guaranteed to be processed on our end within 7-10 business days and the exchange will be sent back out via UPS Ground Shipping (1-5 Business Days dependent on location according to the UPS website). If you are curious to know the status of your exchange please contact our customer service department via email - cs@unitedspb.com or call 800-233-6956 and we'll gladly assist you!
*Please Note That Approval of the Exchange will be Dependent Upon Available Inventory of the Product in Question*
