If you wish to return or exchange your order for a different size, color or style, please reference the following processes and steps:

1. Visit our Return Portal to process your return
2. Regular priced items can be returned or exchanged within 30 days from the date of shipment, provided the item is unworn with tags attached and accompanied by an invoice.
3. Refunds may only be issued to the credit card or PayPal account used to make the original purchase.
4. All returns and exchanges are assessed on a case-by-case basis. Only items that have been purchased directly from ShockDoctor.com can be returned to us. (no third party retailer returns).
5. Certain products that are marked "Final Sale" are not eligible for return, refund or exchange.

*Please Note That the Initial Shipping Cost Will NOT be Refunded*

All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic orders may take up to 2 business days (excluding Saturdays, Sundays, and Holidays) to process.

After your payment is authorized and verified, Standard orders can still take up to 2 business days, Expedited orders (UPS Ground) can still take 3-5 business days, and Rush orders can still take up to 2 business day to process. This is just an estimate and doesn't include weekends or holidays.