If you wish to return or exchange your order for a different size, color or style, please reference the following processes and steps:

1. Visit our Return Portal to process your return
2. Regular priced items can be returned or exchanged within 60 days from the date of shipment, provided the item is unworn with tags attached and accompanied by an invoice.
3. Refunds may only be issued to the credit card or PayPal account used to make the original purchase.
4. All returns and exchanges are assessed on a case-by-case basis. Only items that have been purchased directly from ShockDoctor.com can be returned to us. (no third party retailer returns).
5. Certain products that are marked "Final Sale" are not eligible for return, refund or exchange.

*Please Note That the Initial Shipping Cost Will NOT be Refunded*

Orders are typically processed within 2 business days (Mon–Fri, excluding holidays). Once processed, shipping times depend on the method selected: FedEx Ground Economy (4–8 business days), FedEx 2-Day Air (2 business days, ships same day if placed by 12 PM PST), or FedEx Standard Overnight (1 business day, ships same day if placed by 12 PM PST). Please note that processing time is separate from shipping time, and orders ship from Fountain Valley, California.