SHIPPING RATES AND POLICIES
ShockDoctor.com offers FREE US Standard Ground Shipping with any online purchase of $50 or more (merchandise subtotal is calculated before taxes). This offer does not apply to international orders.
At this time, we can only ship to addresses in the United States, Puerto Rico, Canada, and Mexico.
Please note Ground, Second Day, and Next Day are only available for shipments to the US and Puerto Rico. Canada and Mexico must use Worldwide Expedited as they are considered an International Shipment.
CUSTOM PRODUCT BUILD TIME
Custom orders are crafted/built to match and exceed your expectations. Processing time is generally 3-4 weeks.
|SHOCK DOCTOR SHIPPING INFORMATION
||Shipping Processing Time
||3-7 Business Days
|UPS Second Day Air
||2-3 Business Days
|UPS Next Day Air
||1-2 Business Days
|UPS Worldwide Expedited
||15 Business Days
RETURN AND EXCHANGE POLICY
Shock Doctor stands behind the quality of everything we sell and hope you’re happy with your gear. If you’re unsatisfied for any reason, return your merchandise following the instructions below.
Shock Doctor does not process any returns or exchanges of products purchased from a retail store. All retail store purchases must be returned to the retail store where the product was purchased. If you’re unsatisfied with your Shock Doctor product, we’d still like to hear from you. Please feel free to call or email.
All unopened and unused items purchased from shockdoctor.com can be returned up to 30 days of purchase.
RETURN ITEM(S) FOR A REFUND
If you purchased an item at ShockDoctor.com and want to return it for a full refund or process an exchange, please contact us at 1(800) 233-6956 (8AM - 5PM PST, Mon-Fri) . When we receive your returned item(s) we will refund the original method of payment
HOW TO SEND YOUR RETURN?
Once you have called in to customer service and received a return number please write the RW number provided on the outside of the box to the following address:
United Sports Brands
11488 Slater Avenue
Fountain Valley, CA 92708
WHEN WILL I GET CREDIT FOR MY RETURN?
Received returns are generally processed within 3-5 business days of receipt. Please allow one billing cycle for credit card refunds to appear on your statement.
CAN I RETURN ITEMS TO SHOCK DOCTOR THAT I BOUGHT IN A RETAIL STORE?
No. All retail store purchases must be returned to the retail store where the product was purchased. However, because we stand by the quality of everything we sell, we’d still like to hear from you if you’re unsatisfied with your Shock Doctor product. Please feel free to call or email.
DO YOU HAVE A QUESTION?
Give us a call or send an email
- Email: email@example.com
- Phone: 1-800-233-6956
- Hours: 8am-5pm Mon-Fri PST